Política de envío

SHIPPING POLICY

Thank you for shopping at Ess.Spot. This Shipping Policy explains how we process, ship, and deliver your order.

PROCESSING TIME. Orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. During high-volume drop launches, processing may take slightly longer — if that happens, we will notify you by email.

SHIPPING TIMES. Once your order ships, delivery typically takes 7-12 business days, depending on your location and the carrier. This is an estimate, not a guarantee — occasional delays outside our control (customs, weather, carrier volume) can extend this window. We work with trusted third-party fulfillment partners to get your order to you as efficiently as possible.

DELAYS. If your order is going to take meaningfully longer than the timeframe stated above, we will notify you by email and give you the option to continue waiting for your order or request a refund. You can also contact us at any time at dropoffshopify@gmail.com for a status update.

ORDER TRACKING. You will receive a shipping confirmation email with a tracking number as soon as your order ships. If you haven't received tracking information within 5 business days of placing your order, please reach out to us.

SHIPPING COSTS. Shipping costs are calculated and displayed at checkout before you complete your purchase, based on your delivery address and order details. Any current promotion (such as free shipping) will be reflected automatically at checkout.

DAMAGED, LOST OR INCORRECT ITEMS. If your order arrives damaged, is lost in transit, or you receive the wrong item, contact us at dropoffshopify@gmail.com within 7 days of delivery (or of the expected delivery date, for lost packages) with your order number and, if applicable, photos of the item received. We will work with you to arrange a replacement, correction, or refund.

INTERNATIONAL ORDERS. For orders shipped outside the United States, the recipient is responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are determined by your local customs office and are not included in the price of your order or the shipping cost paid at checkout.

QUESTIONS. If you have any questions about this Shipping Policy, please contact us at dropoffshopify@gmail.com.